This is a popular service among individuals who are constantly busy with their phones- taking calls and replying to emails. Our team takes care of these things for you and gets back to you if there is an urgent call or a message in your inbox. You can have a professional PA take care of everything at a fraction of the cost.
Regal Consulting can create a personalized customer service operation for your company. We have a successful track record of working with several worldwide corporations. We will constantly deliver on time and within your budget for you and your clients. We can provide a professional, expert-level service to your company and its clients.
To make sound business decisions, effective and responsive customer services are vital to businesses of all sizes. They enable you to:
Regal Consultancy works with you to streamline your operations and take on all your customer service requirements. We are here to take your business forward together. We spend our time learning about your business, service, and your customers to design a comprehensive customer service strategy for you. We are an extension of your business and are representative of its culture, values, and brand reputation.
We are also capable of handling your customers’ queries in the most polite and friendly way while also ensuring our skills are put to good use. We are committed to professionalism in order to up-sell and cross-sell your products and services.
We competently take over your customer service operation by understanding your business and developing insight into your customers’ needs. We always ensure we have a clear strategy and vision before jumping into the business.
Firms must be available for consumers, clients, suppliers, or investors 24 hours a day and seven days a week. Our overflow and out-of-hours service ideally fits a wide range of industrial sectors and are always available for their clients.
Overflow and out-of-hours inbound call centre services offer your business unprecedented flexibility. Every call will be answered in your company's name by professional and well-trained agents. Your business will benefit from increased sales, productivity, and profitability, seven days a week. We will ensure your business never misses another phone call.
Regal Consulting is a specialist in customer service and can provide charities with a fully outsourced supporter services department. We can supplement and improve your current supporter services staff.
We recognize the significance of compliance, openness, and training. Our training department, in collaboration with each specific charity, will train each of our Bureau representatives in answering donor/customer inquiries.
Our services are dedicated to charitable and non-profit organizations looking for someone to manage their calls and messages. You can choose the following services:
Support for Mass Attendance Events - We can assist with significant events in your fundraiser calendar by either accepting phone donations or getting agents on hand to answer questions and send out information/fundraising packets to support your function.
Fundraising Support Service - Handling incoming phone calls from DRTV, digital, and conventional advertising with the need to set up Direct Debits, administrate CC contributions, or send out paperwork.
By extending phone operation hours to suit your online retail presence, we improve your consumer shopping experience with skilled customer care and order line support.
We can handle all forms of donor and member support calls. We answer questions and aid members with a variety of services received through phone and email.
In addition to supplementing your own incoming call and contact centre facilities, we provide your charity with exceptional flexibility as we are available all days of the week.
“We provide a fast, efficient response to support, underpin, and enhance the service, message ,and values of our charitable clients.”
Please use the form below to contact us if you have
any questions or would like to discuss pricing.