Sectors

Reservations and Bookings

Regal Consultancy is one of the most skilled customer support in the travel and tourist business in the United Kingdom. Our inbound reservations and bookings services are utilized by a wide range of enterprises and organizations, including –

• Hotels and Inns
• National and International Airline Carriers
• Clinics & Dentists
• Leisure Companies
• Ticket Sellers & Resellers
• Seminar Companies
• Concert Venues
• Shows & Fairs

Regal adds exceptional value, experience, and expertise to the overall consumer journey.

Travel and Tourism Call Centre Service

The regal consultancy provides inbound call centre services that enhance the value of your own service. The advantages to your company are immediate. We understand your industry, and our senior management team may be able to assist you in saving money. We offer the ability to keep your line open 24 hours a day and seven days a week to ensure that no booking is missed. With us, you get instant benefits -

• Outsourcing your telephone reservations, bookings, and queries allows your team to focus on the urgent requirements of your on-site visitors and customers.
• During busy or seasonal seasons, we can operate seven days a week, 24 hours a day.
• Our customer service representatives are well-trained, attentive, and knowledgeable.
• Our staff handles reservations and bookings, along with cancellations and card purchases.
• We have extensive expertise with client reservation and booking systems, including GDS systems.
• We collect caller data for potential marketing purposes.

Charity Services

“Good, effective communication ensures that each contact leaves the donor happier after the experience.”

Regal consultancy is now working with charities to offer inspirational, innovative, and positive interactions with their donors. We are committed to making a difference and creating an impact in the sector.

Services

New Donor Services - Outbound Telemarketing:

• 2-step telephone recruitment via street interactions
• Welcome calling to donors recruited via all media

Existing Donor Services - Outbound Telemarketing:

• Gift Aid
• Thank You Calling
• Donor Satisfaction Calling

Inbound Call Handling:

• Handling incoming phone calls from DRTV, digital, and conventional advertising, as well setting up Direct Debits, handling CC donations, and sending out forms
• Taking information and arranging for further information/fundraising packs to be sent out for major or small events Capturing Credit Card Donations
• Management of Helpline Services

E-Tailers/Retailers

Regal consultancy may respond to inbound inquiries, accept credit card orders, guide consumers to the nearest location, give information, and collect customer information. It may link with the client's order processing or CRM system directly, over the internet, or via secure VPN connections. A specialised retailer customer service staff provides the 24/7/365 service, which may frequently be locked down to Regal consultancy static IP addresses for security and ease of use.

Dedicated Service

This service is most likely to be provided by the Bureau team for businesses that receive 200 to 300 calls per day. All call centre representatives are adequately trained to handle e-tailer calls. The e-tailer service can be used as a full-service outsourced customer care department or on an overflow / after-hours basis. Dedicated call centre teams work only for a single customer and provide a comprehensive end-to-end solution.

Contact Regal consulting now to see how the inbound team can help you with your customer service needs.

Investment Companies

Regal Consultancy specializes in providing excellent service to investment companies. We have abundant experience and a proven track record of managing clients and customers from various countries for companies offering visas on investments.

Our expertise and our skilled team enable us to get a team ready and functioning within 7 days of signing the contract. Our professionals work tirelessly on the database provided by you. We call and vet your leads to arrange direct meetings with you. If needed, we also assist the customers with the application filing process. We can also arrange for a fluent translator from India and Bangladesh to assist you during the meeting.

We are here to help you out 24/7 with constant rigour and hard work. With us, you can save thousands of hours and significant manpower on customer management. We are confident that you will get the best possible result by signing a contract with us!